Contact Us
If you have any questions about our products or orders, please feel free to contact our customer support team. We are committed to providing you with professional and efficient service.
1. Customer Support Contact Information
📧 Email: support@primediffuser.com
📌 Our customer support team will respond to your email within 24 hours (responses may be delayed during holidays).
2. Customer Service Hours
| Region | Service Hours (Weekdays) |
|---|---|
| North America (PST) | Monday - Friday 9:00 AM - 6:00 PM |
| Europe (CET) | Monday - Friday 9:00 AM - 6:00 PM |
| Australia (AEST) | Monday - Friday 9:00 AM - 6:00 PM |
| Asia (GMT+8) | Monday - Friday 9:00 AM - 6:00 PM |
📌 Please note: Responses may be delayed during weekends and public holidays.
3. Support Services
💬 Order Issues: Order status inquiry, order modification, order cancellation
🚚 Shipping & Delivery: Order tracking, shipping delays, estimated delivery time
💳 Payment & Refunds: Payment issues, invoice requests, refund status
🛠 Product Support: User guides, device maintenance, troubleshooting
🔄 Returns & Exchanges: Return requests, exchange process, warranty inquiries
📦 Wholesale & Business Inquiries: Bulk purchases, corporate customization, reseller partnerships
📌 To help us process your request more efficiently, please include your order number and relevant details in your email.
4. How to Speed Up Customer Support Response?
1️⃣ Order Inquiries
- Include "Order Inquiry + Order Number" in the email subject, e.g., [Order Inquiry #123456]
- Example: Order not updated, tracking issues, or delivery concerns
2️⃣ Returns & Refunds
- Provide order number + purchase date + reason for return
- Attach product images (if related to product defects or damage)
3️⃣ Product Issues
- Describe the issue in detail and provide relevant photos or videos
- Provide your order number to help us locate your purchase record
5. Wholesale & Business Inquiries
For wholesale or bulk purchase inquiries, please contact our business team at:
📧 Wholesale Inquiries: support@primediffuser.com
📌 We support bulk orders, business collaborations, and customized product solutions.