Returns & Refunds Policy

We want you to be completely satisfied with your purchase from [primediffuser.com]. If you are not satisfied with your order or experience any product issues, you may request a return or refund under this policy.

This policy applies to purchases made through the primediffuser.com and complies with major consumer protection laws, including:
✅ EU & UK: EU Consumer Rights Directive, UK Consumer Rights Act
✅ US & Canada: CCPA (California Consumer Privacy Act), FTC Consumer Protection Laws
✅ Australia: Australian Consumer Law (ACL)

📌 1. Return Policy

1.1 Eligibility for Returns

📌 You may request a return within 30 days of receiving the product, provided that:
✔ The product is unused, in brand-new condition, and in its original packaging (including all accessories and manuals).
✔ The product is undamaged, with no visible signs of wear, scratches, or misuse.
✔ A valid order number or proof of purchase is provided.

⚠ Returns are not accepted in the following cases:
❌ Customized products (e.g., engraved or special color editions).
❌ Damage due to misuse, accidental drops, or unauthorized modifications.
❌ Clearance or promotional items (unless defective).
❌ Return requests submitted after the 30-day window.
❌ Products that have been used but do not have a defect (If your product is faulty, please refer to our Warranty Policy).

1.2 Return Process

1️⃣ Contact Customer Support:
📧 Email: support@primediffuser.com – Provide your order number and reason for return.

2️⃣ Submit Required Information:

  • Order number or proof of purchase.
  • Photos or videos of the product to verify its condition.

3️⃣ Return Authorization:

  • We will review your request within 2 business days and provide return instructions.
  • Return shipping policy:
    • For defective or damaged items: We will cover the return shipping costs.
    • For personal preference returns: Customers are responsible for return shipping costs.

4️⃣ Shipping the Return:

  • Returns must include all original accessories and packaging.
  • We recommend using a trackable shipping method to prevent loss or delays.

5️⃣ Refund Processing:

  • Once we receive and verify the returned product, we will process your refund within 2 business days.
  • Refunds will be issued to the original payment method (e.g., credit card, PayPal).

📌 If the product is beyond the 30-day return period but has a defect, please refer to our Warranty Policy to request repair or replacement.

📌 2. Order Cancellation

✔ If your order has NOT been shipped, you can request cancellation at any time for a full refund.
✔ If your order has already been shipped, we can attempt to intercept it within 1 day of dispatch.

  • If interception is successful: A full refund will be processed.
  • If interception is unsuccessful: You will need to wait until the product is delivered and then request a return and refund.

⚠ If you want to request a refund, please contact us as soon as possible to expedite the process.

📌 3. Warranty Coverage for Product Issues

If your product is beyond the 30-day return period but still within the 1-year warranty period and has a defect, you may request a free repair or replacement, but refunds are not available.

📌 Please refer to our Warranty Policy for repair and replacement details.

📌 4. Disclaimer

📌 This policy applies to products purchased through the [Your Brand] official website and complies with the following consumer protection laws:

  • EU Consumer Rights Directive (for European customers).
  • UK Consumer Rights Act (for UK customers).
  • US & Canadian Consumer Protection Laws (including CCPA, FTC guidelines).
  • Australian Consumer Law (ACL) (for Australian customers).

📌 Exclusions:

  • Products purchased from unauthorized sellers (e.g., second-hand marketplaces, unofficial resellers) are not covered by this policy.
  • Returns and refunds are NOT applicable for misuse, unauthorized repairs, or damage caused by force majeure (e.g., natural disasters, accidental incidents).

📌 5. Need Assistance? Contact Us!

If you have any questions regarding returns, refunds, or order cancellations, feel free to reach out to our support team:

📧 Email: support@primediffuser.com