FAQ
Q1: How do I choose the right product?
Our aroma diffusers are suitable for different space sizes. Please select the appropriate model based on your needs:
- HW400 & I7mini: Suitable for 0-30㎡, ideal for cars, bedrooms, offices, and other small spaces.
- I7: Suitable for 0-150㎡, perfect for homes, gyms, and small commercial spaces.
- A700 & V900L: Suitable for 0-200㎡, best for hotel lobbies, malls, and clubs.
Q2: Does the device require installation?
Our aroma diffusers do not require complex installation and can be used with simple steps:
1️⃣ Add waterless essential oil.
2️⃣ Connect to power and turn on the device.
3️⃣ Adjust the intensity to suit different space requirements.
📌 Use high-quality waterless essential oils to ensure the best diffusion performance.
Q3: Does the device support intensity adjustment?
Yes, all 3004 aroma diffusers support intensity adjustment, allowing you to customize the fragrance strength to suit different spaces.
Q4: Can I use any type of essential oil with the 3004 diffuser?
No, our devices only support waterless essential oils. Avoid using the following types of essential oils, as they may damage the device:
❌ Water-based essential oils (may damage internal components).
❌ Oils with high viscosity (may clog the nozzle).
❌ Low-quality or untested oils (may affect diffusion performance and shorten device lifespan).
📌 Ensure that the selected essential oil is compatible with nebulizing diffusers for the best experience.
Q5: Why doesn’t 3004 ship essential oils?
Currently, we do not provide essential oil shipping due to the following reasons:
🚚 Shipping restrictions: Essential oils are classified as flammable liquids, subject to strict international shipping and customs regulations, which may cause delays or restrictions.
🌍 Compliance with regulations: Different countries have varying import, labeling, and safety requirements for essential oils, which may impact delivery.
🛍️ Personalized preferences: Many high-quality waterless essential oils are available on the market. We encourage customers to choose their preferred brand and scent.
📌 We are actively researching better logistics solutions to enhance customer experience and may offer more convenient essential oil delivery in the future.
Q6: Where can I buy suitable essential oils?
We recommend purchasing from reputable sources, such as:
- Aroma specialty stores
- Official websites of professional fragrance brands
- Major e-commerce platforms (Amazon, Etsy, brand flagship stores)
📌 Check the essential oil ingredients to ensure compatibility with nebulizing diffusers.
Q7: How long does it take to process my order?
Orders are processed and shipped within 3 business days after payment confirmation. We strive to maintain the same timeframe during holidays.
Q8: How long is the shipping time?
| Region | Estimated Delivery Time |
|---|---|
| United States | 7-12 business days |
| Canada | 7-15 business days |
| EU & UK | 7-15 business days |
| Australia | 7-15 business days |
| South Korea | 6-8 business days |
| Japan | 4-7 business days |
| Other Countries/Regions | 7-15 business days |
📌 These are estimated times. Actual delivery may be affected by customs clearance, local logistics, weather, or other unforeseen factors.
Q9: Can I track my order?
Yes, after your order has been shipped, you will receive a confirmation email with a tracking number. You can check the status using the provided link or through our Order Tracking Page.
Q10: Can I return my order?
You can request a return within 30 days of receiving the product, provided that:
✔ The product is unused, in brand-new condition, and in its original packaging.
✔ There is no damage, visible wear, scratches, or signs of misuse.
✔ A valid order number or proof of purchase is provided.
📌 Refer to our Return & Refund Policy for details.
Q11: How long is the warranty period?
We provide the following standard warranty:
- Main device: 1-year warranty
- Battery: 6-month warranty
- Accessories: 3-month warranty
📌 Refer to our Warranty Policy for more information.
Q12: How do I clean the diffuser?
✅ We recommend cleaning the device every 2-4 weeks to maintain optimal performance.
📌 Cleaning steps:
1️⃣ Turn off the device and unplug it.
2️⃣ Empty the remaining essential oil and store it in a sealed container.
3️⃣ Use alcohol (≥75%) to clean the oil bottle and wipe it dry with a soft cloth.
4️⃣ Use a cotton swab dipped in alcohol to gently clean the nozzle to remove oil residue.
5️⃣ Allow all components to dry before reassembling and using the device.
Q13: What should I do if my diffuser is not working properly?
| Issue | Possible Cause | Solution |
|---|---|---|
| Device won’t turn on | Not properly connected to power | Ensure the power cord is securely plugged in and check the outlet |
| No mist or reduced mist output | Nozzle is clogged | Follow the cleaning steps to unclog the nozzle |
| Unusual noise from the device | Foreign object inside | Turn off the device and check for any debris inside |
| Weak fragrance diffusion | Insufficient essential oil or oil has evaporated | Add an appropriate amount of waterless essential oil and adjust the intensity level |
📌 If the issue persists, please contact the 3004 support team.
Q14: Need assistance?
📧 Email: support@primediffuser.com