Warranty Policy

Thank you for choosing [Your Brand] premium aroma diffusers. We are committed to providing high-quality products and after-sales support to ensure your satisfaction and a worry-free experience. This warranty policy applies to products purchased through the [Your Brand] official website or authorized resellers and complies with the applicable laws and regulations in the following regions:

✅ European Union & UK: Complies with EU Consumer Rights Directive and UK Consumer Rights Act.
✅ United States & Canada: Complies with Magnuson-Moss Warranty Act, CCPA (California Consumer Privacy Act), and PIPEDA (Canada).
✅ Australia: Complies with Australian Consumer Law (ACL).
✅ Japan: Complies with APPI (Act on the Protection of Personal Information) and Consumer Contract Act.

📌 1. Warranty Coverage

We provide the following limited warranty for our products:

✅ Aroma Diffuser Device: 1-year warranty from the date of purchase.
✅ Built-in Rechargeable Battery: 6-month warranty from the date of purchase.
✅ Accessories (e.g., charging cable, remote control, etc.): 3-month warranty from the date of purchase.

Covered Issues:

✔ Manufacturing Defects: Functional issues caused by material or workmanship defects.
✔ Electronic Component Issues: Circuit board failure, button malfunction, charging issues (not due to misuse).
✔ Battery Malfunctions: Battery fails to charge or its capacity significantly degrades under normal use.
✔ Structural Damage: Exterior casing or internal structure damage under normal use (not due to external forces).

Exclusions (Not Covered):

❌ Damage caused by misuse (e.g., drops, impacts, water damage, disassembly, modifications).
❌ Normal wear and tear (e.g., surface scratches, discoloration, slight aging).
❌ Improper use or maintenance (e.g., failure to follow the instruction manual, overuse, lack of cleaning causing clogging).
❌ Unauthorized repairs or modifications (e.g., repairs or part replacements by non-official technicians).
❌ Purchases from unauthorized sources (e.g., second-hand markets, unauthorized resellers).

📌 Replacement Warranty Period Rule: If your product is replaced under warranty, the replacement unit’s warranty period continues from the original purchase date and does not reset.

📌 2. Additional Terms for Japan & Australia

🔹 Japan:

  • Under the Consumer Contract Act, if a product fails within six months, customers may request a free repair or replacement.
  • In compliance with Japan’s APPI privacy law, your warranty information will be used solely for repair and support purposes and will not be used for any other commercial activities.

🔹 Australia:

  • Under Australian Consumer Law (ACL), consumers have statutory rights that entitle them to a repair, replacement, or refund if the product experiences a major failure under normal use.
  • If the device experiences an issue beyond the 1-year warranty but is still within its "reasonable service life," we will assess repair options according to ACL guidelines.

📌 3. How to Claim a Warranty

If your device experiences issues within the warranty period, please follow these steps to request a warranty claim:

1️⃣ Contact Customer Support:
📧 Email: support@primediffuser.com

2️⃣ Submit Required Information:

  • Order number or proof of purchase
  • Product model
  • Description of the issue (including photos or videos if possible)

3️⃣ Technical Evaluation:
Our technical team will assess your warranty claim within X business days and provide a repair or replacement solution.

4️⃣ Repair or Replacement:

  • If the issue is covered under warranty, we will provide free repair or replacement.
  • If the issue is not covered, we will offer paid repair options, with costs borne by the customer.

📌 4. Disclaimer

  • This warranty policy applies only to products purchased through the [Your Brand] official website or authorized resellers and complies with the laws and regulations in EU Consumer Rights Directive, UK Consumer Rights Act, US Magnuson-Moss Warranty Act, Australian Consumer Law (ACL), and Japan Consumer Contract Act.
  • Products purchased from unauthorized channels (e.g., second-hand markets, unauthorized retailers) are not covered under this warranty policy.
  • Damage caused by force majeure events (e.g., natural disasters) is not covered.
  • [Your Brand] reserves the right to interpret this warranty policy and make adjustments as needed.

📌 5. Need Help? Contact Us!

If you have any questions about the warranty policy or the repair process, feel free to contact us:

📧 Email: support@primediffuser.com

📌 How to Return a Product?
If you are seeking a return or refund instead of repair or replacement, please refer to our Return & Refund Policy for detailed information.